How long does shipping take?

Our processing time is typically 1-3 business days.

Processing can take longer for larger orders and during certain times of the year like Christmas and Black Friday.
Shipping times vary depending on your location estimated delivery times can be found on each product listing.

Do you ship to my location?

Yes, we ship worldwide!

International shipping rates and delivery times may vary, so please check the shipping options at checkout for more information.

Can I request a custom order or personalized item?

Absolutely! We are always excited to work on custom orders and personalized items.
If you have a specific design or idea in mind, we would be happy to discuss it with you. We offer a wide range of models in our collection, and we are continuously expanding our roster to include new creations from various talented artists.
If there's a particular model from a creator we support that you don't see available on our online store, please don't hesitate to contact us.
We'll do our best to source it for you or explore the possibility of customizing it to your preferences.

Can I track my order?

Yes, once your order is shipped, you'll receive a tracking number via email or on the etsy platform.

This allows you to track the progress of your shipment and estimate the delivery date.

How can I contact customer support?

If you have any questions, concerns, or need assistance, please don't hesitate to reach out to our customer support team. You can contact us through Etsy's messaging system, and we'll respond to you promptly.

What should I do if I receive a damaged item?

We take great care in packaging our products to ensure they arrive in excellent condition.
In the rare event that you receive a damaged item, please get in touch with us as soon as possible.
We offer a 100% satisfaction guarantee and will do our best to resolve any issues. Please provide clear photos of the damage, and we will assess the situation and work with you to find a suitable solution, whether that involves a replacement, repair, or refund.
Your satisfaction is our top priority, and we we want to ensure you have a positive experience with our products.

I really enjoyed your products. What can I do next?

We're thrilled to hear that you enjoyed our products!

Leaving a review is a fantastic way to support our small business and help us reach more people. You can share your experience and feedback by leaving a review on our Etsy shop.
Your review not only helps us improve but also gives potential customers insights into the quality of our products and service.
We appreciate your support and look forward to serving you again in the future!

Do I need to wash and cure your products?

Our products are carefully cleaned, cured and all major supports removed before being shipped to you.
While they are ready for painting, some small supports may be present. We recommend using tweezers to remove these supports, and any high spots left behind can be smoothed out with a sanding stick. Please be cautious when handling resin and avoid inhaling resin dust.

Feel free to reach out if you have any further questions about preparing our models for painting!

What paints/glues do you recommend?

For priming our models, we recommend using an acrylic primer to create a solid base for your paintwork. You can choose between airbrush, brush-on primer, or spray cans based on your preference and equipment availability.

When it comes to paints, we recommend acrylic paints from reputable brands like Vallejo, AK Interactive, or Citadel. However, any acrylic paint can be used effectively on our miniatures.

For assembly, we suggest using a high-quality superglue in gel format. Ensure that contact points are cleaned and free of debris for optimal adhesion. Some light sanding or scoring with a hobby knife can enhance bonding.